patternbymel privacy & legal
This Privacy Statement explains how Melissa Dixon, trading as patternbymel, collects, uses, transfers and shares Personal Data (as defined in this Privacy Statement) that you provide directly to me or that I receive via the website accessed through any medium, including via computer, mobile device, or other devices.
This Privacy Statement also outlines your rights in respect to your Personal Data.
Melissa Dixon of 4 The Drive, Enstone, Oxfordshire, UK, OX7 4NQ is the controller and responsible for your personal data collected through the www.patternbymel.com website or directly from you via email, phone or other method. Should you need to, you can contact me at mel@patternbymel.com in the first instance.
What Personal Data are you collecting?
Melissa Dixon may collect ‘Personal Data’ about you from a variety of sources, on or offline, either directly from you voluntarily, from third party information providers, and through the operation of the Website.
‘Personal Data’ collected by Melissa Dixon includes:
your first and last name;
billing or shipping address;
credit card or payment information;
email address;
phone number;
purchase information and order history.
I collect Personal Data directly from you when you voluntarily provide it to me.
Examples when you communicate with me include:
over the telephone;
through the website by way of email or web form;
requests for access to password protected parts of my website;
place an order;
ask questions;
attempt to resolve any issues related to the website or offerings;
submit feedback and comments.
Melissa Dixon will never process your personal data unlawfully and will also ensure your rights and freedoms are protected.
For how long with Personal Data be kept?
I retain your Personal Data only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for a period of 7 years.
Information that is collected automatically
Website visitor information
www.patternbymel.com is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device;
Web pages you visited prior to coming to this website;
Web pages you view while on this website;
Your IP address.
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalized form.
In some countries, including countries in the European Economic Area, this information may be considered Personal Data under applicable data protection laws.
Some of this information may be collected using cookies and similar tracking technology
Squarespace cookies
www.patternbymel.com, is hosted by Squarespace and uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit the cookies Squarespace uses.
These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
Catalogue viewing
My catalogue is provided by Paperturn (www.paperturn.com) and Paperturn collects anonymous usage data whenever you interact with their Service, for example: number of views and downloads, type of device, type of browser, links clicked, geographic location and referral source. If you need more information please visit (https://www.paperturn.com/uk/legal-portal/privacy-policy)
How will my personal data be used?
Melissa Dixon uses your Personal Data collected to operate patternbymel business and provide you with offerings, which includes using this data to improve offerings and personalise your experiences.
Melissa Dixon may also use the data to communicate with you, for example, informing you about your account and product information.
Melissa Dixon will use Personal Data to:
Provide you with the products and services you purchase. These are provided in line with our contractual obligations to you.
Provide, maintain and improve the website www.patternbymel.com and our offerings, including to operate certain features and functionality of the website.
Research and analyse the effectiveness of the website and the marketing, advertising and sales efforts of patternbymel.
Process orders and payments made through the website;
Comply with a legal obligation or respond to lawful requests by public authorities (including national security or law enforcement requirements);
Manage my everyday business needs;
Enforce compliance with patternbymel Terms of Use and applicable law;
Prosecute and/or defend a court, arbitration or similar legal proceedings;
Communicate directly with you by sending you newsletters, promotions and special offers or information about new products and services on an ongoing basis in accordance with your marketing preferences. You can unsubscribe from marketing communications by clicking “Unsubscribe” at the bottom of any communication I issue, or by contacting me;
Communicate directly with you by email to respond to customer service inquiries or comments through the Website, social media or otherwise, to discuss issues relating to your account or the Website, and to provide customer support;
Compile aggregated statistics about the operation and use of the Website and to better understand the preferences of the visitors of the Website.
When will my personal data be transferred?
Information about our customers is important to my business. Melissa Dixon will share your personal information for very limited reasons and in limited circumstances, as follows:
I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Will my Personal Data be shared?
Melissa Dixon will not use or share your Personal Data except as described in this Privacy Statement.
Where applicable, I honour opt-out instructions from you for certain uses of your Personal Data under this Privacy Statement, such as, for example, when you opt out of receiving email communications from me or request me to delete your Personal Data.
I use appropriate technical and organisational controls to secure and protect your Personal Data and whilst I cannot ensure or warrant that your Personal Data will be completely secure from misappropriation by hackers or from other nefarious or criminal activities I believe that my measures reduce the risk of such activities happening.
What are my rights?
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These include:
You may have the right to access and receive a copy of the personal information we hold about you by contacting me.
You may also have rights to change, restrict our use of, or delete your personal information. Apart from exceptional circumstances (e.g. when required to store data for legal reasons) I will generally delete your personal information upon request.
You can object to:
the processing of some of your information based on legitimate interests and
receiving marketing messages from us after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
Your responsibilities
While no system is completely secure, I believe the measures I’ve implemented reduce my vulnerability to security problems to a level appropriate to the type of data involved. I have security measures in place to protect my user database and access to this database is restricted internally. However, it remains your responsibility:
To log off or exit from the website when not using it;
To ensure no-one else uses the website while your device is logged on to the website (including by logging on to your device through a mobile, Wi-Fi or shared access connection you are using);
To keep your password or other access information secret. Your password and log in details are personal to you and should not be given to anyone else or used to provide shared access for example over a network. You should use a password which is unique to your use of the website – do not use the same password as you use for another site or email account; and,
To maintain good internet security. For example, if your email account is compromised this could allow access to your account with me if you have given those details and/or permitted access through those accounts. You should keep all your account details secure. If you think that any of your accounts have been compromised you should change your account credentials with me, and make sure any compromised account does not allow access to your account with patternbymel. You should also tell us as soon as you can so that we can try to help you keep your account secure and if necessary warn anyone else who could be affected.